Buster, it is kind of you to care about the hoarders you have encountered in your work. But if you read up on these boards and other places and books, you'll learn that hoarders cannot be helped unless they want the help.
That being said, when you encounter a hoarder, be nonjudgmental and kind. It is okay to inquire if they think they need assistance in their living situation. If they say no, then back off. If they say they've thought about it or want it, you can send them to this website.
Most cities that cite property owners for hoarding on the outside usually end up on the inside and then the hoarder does not have an option not to change. However, forced dehoarding is only a temporary fix for an ongoing problem that requires that the hoarder be even remotely uncomfortable with his or her behavior and wants to change it or get help to change it.
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